Privacy Policy

Overview

Texas Roof Advisor respects the privacy of homeowners, website visitors, customers, and people who contact us about roofing services. This Privacy Policy explains how we collect, use, disclose, and protect personal information.

This Privacy Policy applies to texasroofadvisor.com, our contact and booking forms, phone calls, text messages, emails, inspection requests, estimates, project communications, financing referral communications, credit repair referral communications, and insurance claim support communications.

This Privacy Policy is a general description of our privacy practices. It does not replace any written roofing contract, estimate, warranty, financing document, insurance document, or separate agreement that applies to a specific project.

Information We Collect

We collect information directly from you, automatically through the website, and from service providers or partners when needed to respond to your request or perform a service.

• Contact information, such as your name, phone number, email address, mailing address, service address, and preferred contact method.
• Project information, such as roof condition, leak details, storm damage details, requested services, property details, appointment notes, photos, videos, measurements, estimates, invoices, warranty records, and job history.
• Communications, such as emails, form submissions, text messages, call notes, voicemails, scheduling details, and other messages you send to us.
• Insurance, financing, or credit repair information that you choose to share so we can help document a claim, refer you to a financing or credit repair partner, or coordinate project paperwork.
• Payment and transaction information related to deposits, invoices, balances, refunds, and records needed for bookkeeping or legal compliance. Payment card details, when used, are handled by payment processors rather than stored by us directly.
• Website and device information, such as IP address, browser type, device type, pages viewed, referring pages, timestamps, approximate location derived from technical data, form interactions, and similar log or analytics information.
• Cookie, pixel, and tracking information from website tools, embedded booking forms, review widgets, analytics tools, advertising tools, and similar technologies.

How We Use Information

• Respond to calls, emails, form submissions, quote requests, and inspection requests.
• Schedule, confirm, and manage roof inspections, repairs, replacements, warranty visits, and project follow-up.
• Prepare estimates, proposals, invoices, project scopes, photo reports, measurement reports, and other job records.
• Document roof conditions, storm damage, claim-related information, and work performed at a property.
• Coordinate with crews, subcontractors, suppliers, manufacturers, warranty providers, financing partners, credit repair partners, insurance carriers, adjusters, and other parties involved in a requested service.
• Send service updates, appointment reminders, project communications, review requests, and customer support messages.
• Send marketing communications where permitted by law and where you have not opted out.
• Improve our website, advertising, forms, customer experience, training, operations, and fraud prevention.
• Protect our rights, enforce agreements, maintain business records, comply with legal obligations, and respond to lawful requests.

How We Share Information

We share information only as needed for business, service, legal, safety, or customer-requested purposes. We do not sell personal information for money.

• With service providers that help us run the business, including hosting providers, booking and CRM tools, email and text messaging providers, call systems, payment processors, analytics providers, advertising platforms, review widgets, data storage providers, and professional advisors.
• With roofing crews, subcontractors, suppliers, manufacturers, warranty administrators, inspectors, and other project participants when needed to inspect, price, schedule, perform, document, or warranty roofing work.
• With financing partners, lenders, or credit repair partners when you ask us to connect you with financing or credit repair options. Those partners may have their own privacy policies and application terms.
• With insurance carriers, adjusters, public records providers, or claim-related parties when you ask us to help document damage or coordinate claim support.
• With law enforcement, regulators, courts, insurers, or other parties when disclosure is required by law, needed to protect rights or safety, or needed to enforce our agreements.
• With another company in connection with a merger, acquisition, sale of assets, financing, reorganization, or similar business transaction.

Cookies, Analytics, Embedded Tools, And Pixels

Our website and embedded tools may use cookies, scripts, pixels, iframes, local storage, and similar technologies. These tools help the site function, load forms and maps, display reviews, measure traffic, understand form performance, prevent fraud, and improve advertising.

The site may include an embedded booking form, a service area map, Trustindex review widgets, Meta Pixel-related events, analytics tools, and other third-party scripts or frames. Those third parties may collect information according to their own policies.

Most browsers let you block or delete cookies. Some parts of the site, including forms, maps, review widgets, or scheduling tools, may not work properly if you disable certain technologies.

Text Messages, Calls, And Email

If you provide your phone number or email address, we may contact you about your request, appointments, estimates, projects, payments, warranties, reviews, and related services. If you consent to text messages, message and data rates may apply. You can reply STOP to opt out of text messages or contact us directly to change your communication preferences.

We do not sell or share SMS opt-in information or phone numbers with third parties for their own independent marketing. We may share them with service providers that help us send or manage communications for Texas Roof Advisor.

Your Privacy Choices And Rights

You can ask us to update your contact information, stop marketing emails or texts, or delete certain information where we are legally able to do so. We may need to keep some records for contracts, warranty administration, legal compliance, security, accounting, dispute resolution, or legitimate business purposes.

Depending on where you live and which privacy laws apply, including the Texas Data Privacy and Security Act where applicable, you may have rights to confirm whether we process your personal data, access your data, correct inaccurate data, delete data, obtain a portable copy of data, and opt out of certain sales, targeted advertising, or profiling. To submit a request, contact us using the information at the end of this policy.

We may ask for information to verify your identity before acting on a privacy request. If we deny a request, you may appeal by replying to our decision or contacting us again with "Privacy Appeal" in the subject line.

Data Security And Retention

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, network, form, email system, text system, or storage system can be guaranteed to be completely secure.

We keep information for as long as reasonably needed for the purposes described in this Privacy Policy, including service delivery, project history, warranties, accounting, legal compliance, safety, fraud prevention, dispute resolution, and business records. When information is no longer needed, we may delete, deidentify, archive, or securely dispose of it.

Children's Privacy

Our website and services are intended for homeowners and adults seeking roofing services. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can review and delete it where appropriate.

Third-Party Websites And Services

Our website may link to or embed third-party websites and services, including maps, forms, review platforms, financing providers, credit repair providers, social media platforms, payment processors, and insurance-related resources. We are not responsible for the privacy practices, content, security, or policies of third-party services.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised last updated date. Your continued use of the website or services after an update means the updated policy applies going forward.

Contact Us

Privacy questions and privacy rights requests can be sent to team@texasroofadvisor.com, by phone at (832) 613-9944, or by mail to Texas Roof Advisor, 1420 Washington Ave, Suite 210, Houston, TX 77002.